Reporting Without an Account
Every site and property has a public reporting link (and QR code). A tenant, member of staff or visitor opens it, describes the problem, and it lands in your Issues list — no signup, no login. They get a token to revisit and check the status without an account. This is deliberate: the people who spot problems are rarely the people with logins. Removing the account barrier is what keeps your issue data real.Automatic Triage
When an issue arrives, Proprietas reads the description and proposes a category and priority (low / medium / high / urgent), with a short triage note. You can override either — and every correction you make is captured, so the triage gets better over time.Working an Issue
Issues move through a clear lifecycle: New → Triaged → Assigned → In progress → Resolved → Closed (with a Duplicate path). The list works like an inbox — unread issues are marked, filters cover status, priority, assignee (“mine” / “unassigned”) and text search, and the default view shows what’s still open. Assign an issue to a team member, leave notes on the thread, and — when it needs real repair work — promote it to a work order. The link between the issue and the work order is kept, so the reporter’s original report stays connected to the fix.Issues sitting too long with one owner are flagged automatically, with priority-aware thresholds, so nothing quietly rots in someone’s queue.
Work orders
Turning an issue into scheduled, costed, contractor work.